FAQ

1. How long does delivery take?

The delivery time consists of two parts:

Processing time: 1 to 3 business days
Delivery time: 5 to 12 business days

The exact delivery time depends on your location within Germany.

2. Is shipping free?

Yes, we offer free shipping on all orders. No additional shipping costs will be charged.

3. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this to check the status of your delivery at any time.

4. How do I return an item?

You can return your order within 30 days of receipt. Please contact us first at:

Email: contact@mechmaxi.com
Phone: +492284338721

We will then send you the next steps for returning the item.

5. Is the return free of charge?

Yes, returns are free of charge.

6. When will I receive my refund?

Once we have received and inspected your return, the refund will be processed within 10 days. The refund will be issued via the original payment method used.

7. Can I cancel my order?

Cancellations are only possible if your order has not yet been processed or shipped. As processing takes place within 1 to 3 days, please contact us as quickly as possible.