Widerrufsrecht

Refund & Return Policy

At Mechmaxi, we want to ensure you are satisfied with your purchase. If for any reason you are not happy, we offer a simple and transparent return and refund policy.

1. Return Period

You have the right to return your order within 30 days of receiving the item.

2. Return Costs

Returns are free of charge. No additional fees will be applied for returning an item.

3. Return Conditions

For a return to be accepted, the following conditions must be met:

The item has not been used or operated
The item is in its original condition
All tags and labels are still attached
Original packaging is present
Proof of purchase is provided

4. Non-Returnable Items

The following items are excluded from returns:

Used or damaged items
Products showing clear signs of use or operation
Items that cannot be returned for safety or hygiene reasons

5. Return Process

To initiate a return, please contact us first at:

Email: contact@mechmaxi.com
Phone: +492284338721

After approval, you will receive further instructions for returning the item.

Return Address

Mechmaxi
Jesuitengasse 86
50737 Nippes
Germany

6. Refunds

Once we have received and inspected your return, we will notify you of the status of your refund.

If approved, the refund will be processed within 10 days
The refund will be issued via the original payment method used

Please note that depending on your payment provider, it may take additional time for the amount to appear in your account.

7. Exchanges

A direct exchange is only offered if:

The item is defective
The wrong item was delivered

In this case, please contact us immediately.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. Please send us:

A description of the problem
Photos of the item

9. Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. As orders are processed quickly (1–3 days), please contact us as soon as possible.